Unable to view/download my co-parent messages - Troubleshooting

If you're unable to view the messages from your co-parent or are having issues downloading your messages into your device, you might need to try the following troubleshooting steps:

1. Close any other apps

The first troubleshooting step would be to make sure to force close any other apps that might be interfering with WeParent. For instructions on how to do this, please check the links below:

For Android: https://support.google.com/android/answer/9079646?hl=en

For iOS: https://support.apple.com/en-us/HT201330#:~:text=From%20the%20Home%20Screen%2C%20swipe,preview%20to%20close%20the%20app. 

2. Check the free space on your phone

Make sure that you have enough storage on your phone. Not having enough storage might affect your ability to download the messages from the app.

3. Uninstall, reboot, reinstall

The final troubleshooting step that could help fixing the issue would be to completely uninstall the WeParent app, reboot your phone, and then re-install the app. Please note that ALL adults (co-parent, family member, mediator) need to do this as well for all accounts to sync properly.

You can re-download the app using one of the following links:

For Android: https://play.google.com/store/apps/details?id=com.weparent_supportpay.android.co_parenting.custody.calendar&hl=en_US&gl=US 

For iOS: https://apps.apple.com/us/app/weparent-co-parenting-app/id1441850251 

What to do next?

If the issue persists after following these basic troubleshooting steps, make sure to contact us at support@weparent.app, and our helpdesk team will be more than happy to assist you.