Why does it take so long for my archive to download?

Sometimes, it can happen that downloading your archive from the app is taking more time than expected. If you have experienced this situation, this article might help.

The time it takes for the archive to download on your device depends on several factors, such as the quality of your internet connection, the size of the multimedia files contained in the archive (if any), and the overall size of the archive. The larger the size of the file, the longer it will take to download.

For archives that contain images, for example, it is expected that the download takes more time. As explained above, your internet connection also plays a key role when downloading the archive; if the internet connection is unstable, the download will take more time.

As always, please make sure to contact us at help@supportpay.com if you need assistance or further clarification.